For the removal of doubt, by placing an order for any Health Program or associated information (e.g. Raw Reboot, E-books, Gut Rebalancing Protocol etc) you make an offer to purchase the relevant subscription – this is the subject of your order.
Once the order has been made you receive an automatic email to your nominated email address and this confirms the product has been received by you, whether opened or unopended.
All fees are non-cancellable and non-refundable.
VOI SKIN, BODY and HOME CARE PRODUCTS
As Voi products are a ‘made to order’, a product cannot be returned unless;
- The ingredients have spoiled;
- The product(s) received do not match what you have ordered (in your confirmation email).
Please note that products must be returned in the original condition in which they were received.
To return or replace a product please email us at firstname.lastname@example.org with your order number and why you are returning your products within 14 days of receiving your product.
We will then notify you of our postal address so you can send the product(s) back.
You have two options:
- We will refund your money using the same method used to make payment for your order less associated credit card/PayPal fees.
- We will re-make your product(s), and provide a complimentary product of your choice** for the inconvenience caused.
* *Product of choice must be equal to, or less than, the product you are returning.