As Voi products are a ‘made to order’, a product cannot be returned unless;

  • The ingredients have spoiled;
  • The product(s) received do not match what you have ordered (in your confirmation email).

Please note that products must be returned in the original condition in which they were received.

To return or replace a product please email us at ask@voi.com.au with your order number and why you are returning your products within 14 days of receiving your product.

We will then notify you of our postal address so you can send the product(s) back.

You have two options:

  1. We will refund your money using the same method used to make payment for your order less associated credit card/PayPal fees.
  2. We will re-make your product(s), and provide a complimentary product of your choice** for the inconvenience caused.
* *Product of choice must be equal to, or less than, the product you are returning.
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